How We Contact You
How will you contact me?
If we have a question about your order or if we are unable to ship it as scheduled, we will contact you via email only. We are unable to contact you by phone.
What if I don't have an email address?
To sign up for a free, Web based email address (meaning you can check your email at any computer), click one of the following:
What if I don't receive a reply from Henry & June?
If you send us an email and don't receive a reply, or place an order and don't receive an order confirmation email, then it means there is a problem with your email address.
What could be the problem with my email address?
The most common problems are described below.
- You may have misspelled it.
This is the most common error. Instead of using the "Send Us a Message" form, try sending us an email from within your email program. - Your mailbox may be full.
This typically happens when you are using a free, web-based email service and you have exceeded your storage limit. Try deleting older messages and then contact us again. - Our reply may have been incorrectly identified as spam.
Many email providers include anti-spam tools to keep unsolicited email from reaching your inbox. If you have a folder called "spam", "junk" or something similar, check that folder as messages filed there are usually kept for a few days. You might also have your email account configured to reject messages from senders not known to you (this is a commonly used feature within AOL). Locate your "approved senders" list (your email service may call it something different) and add helpdesk@henryandjune.com, then try sending us your message again. - Your message may have landed in our spam folder
This won't happen if you use our "Send Us a Message" form above. If you sent your email from within your email program, try sending it again, but include Henry & June anywhere in the subject heading.
