Return Policy and Instructions

Return policy

If you're not satisfied with your purchase for any reason, you may return any unworn clothing and shoes or unopened videos for a refund, exchange or store credit subject to the terms below:

1. Returns received within 60 days of your order ship date are eligible for a refund. You may return unworn items for an exchange or store credit at any time.
2. Shipping/Gift Wrap: Shipping and gift wrap charges are not refundable.
3. Coupons: If you return your entire order, the coupon amount (if any) will be deducted from your refund. If you return part of your order and no longer meet the minimum purchase requirement, the coupon amount will be deducted from your refund. Percentage coupons (e.g., "10% off") will be reversed for each return.
4. Closeouts: Sales of closeout merchandise are final (no returns will be accepted) These items are clearly marked closeout on the product page, the shopping cart page, your email confirmation and on your packing slip.
5. Lingerie/Clothes: For the health and safety of our employees, no returns of worn items will be accepted. We define worn as an item left on longer than is necessary to determine if it fits.
6. Shoes: May not be returned if worn longer than necessary to see if they fit. Shoes returned with scuff marks on the heels or uppers, or showing any other evidence of wear, will not be accepted. When trying them on to see if they fit, please only walk on carpet.
7. DVDs/CDs/Tapes: May only be returned if unopened (still in the plastic wrap).
8. Please be sure to pack your return in such a way that we receive the items in the same condition in which you received them. Items damaged due to poor packaging will not be accepted.

Return/exchange instructions

Step 1

Carefully package the unworn items to be returned and enclose instructions indicating if you want a refund or an exchange. If you want an exchange, be sure to indicate which item(s) you would like (include the item number, size and color). To ensure we are able to process your return, please enclose one of the following:

• A copy of your original packing slip, or
• A copy of your order confirmation email, or
• The name and address of the original purchaser.

Step 2

Ship the package to:

Attn: Returns Department
Henry & June LLC
1375 Greg St Ste 109
Sparks, NV 89431

You are responsible for return postage and for insuring your package to guard against loss or damage. (If you are returning a defective item or an item you were shipped in error, please contact us before returning anything. We might be able to save you any further inconvenience.)

Tip: Your local post office (in the U.S. only) provides free boxes and envelopes if you use Priority Mail, but for packages of 11 ounces or less, First Class postage is cheaper and for packages of 2 pounds or more, you might find Parcel Post to be a better value. Also, you can usually reuse the container in which you received your order. For example, if you received your order in a plastic envelope, it can sometimes be turned inside out and then sealed with a piece of tape. Similarly, if you received your order in a box, you can reuse it as long as any old postage or address labels are covered or crossed out.

Step 3

We generally process returns within 1-5 business days of being received.

If you request a refund:

We'll either issue a credit to your original credit/debit card (we have this on file, so there is no need to write this on the packing slip) or send you a refund check, depending on how you originally paid for your purchase, and we will send you an email confirmation. Once we issue a credit to your charge card, allow 2-3 business days for it to be posted to your account. Shipping charges and gift wrapping charges are not refundable.

If your return is received after the refund period has expired, a store credit will be issued good towards a future purchase at Henry & June.

If you request an exchange:

We don't normally charge for shipping if the same style is being exchanged for a different size, but other exchanges may be subject to our normal shipping charges. We will automatically use the least expensive method available.

Coupons may not be used for exchanges.

If there is a balance due you, we'll either issue a credit to your charge card or send you a refund check, depending on how you originally paid for your purchase. If there is a balance owed Henry & June, we will charge the same card you used for your original purchase or you can enclose a money order (payable in U.S. Funds to "Henry & June"). We will send you an email confirmation when your exchange is shipped.