Ordering Online

Introduction

Like all online stores, we use a shopping cart system that works very similar to how you might shop at your local grocery store. You place items you want to buy into your shopping cart. When viewing the contents of your cart, you can remove items, change quantities, or empty your entire cart. When ready to purchase, you begin the online checkout process.

How to add something to your Shopping Cart

1. On each product page, you'll see a large button that says Add to Cart. You might have to scroll down a bit to see it. Locate that button, but don't click it yet.
2. Most products come in multiple colors and/or sizes, so before you add something to your cart, you need to select the color/size you wish to order. You'll find a drop-down menu box above the Add to Cart button (if you see more than one drop-down menu, the main product is always at the top). Click the down arrow in the box to see all the choices, then click the one you want.
3. Some products are shown with accessories that are sold separately. In most cases, you can add those accessories to your cart at the same time. You'll see additional drop-down menu boxes below the main box, one for each accessory you can add. Adding the accessories is optional, so you don't have to choose a size/color for each item.
4. After selecting your size/color choice for the main item, and for any accessories, now click the Add to Cart button to add the chosen items to your cart.
5. You'll see a new page summarizing what was added to your cart, and if any items were not added, the reasons why. You'll find links at the bottom for returning to the product page, viewing your shopping cart or returning to the last category you were browsing.

Working with your shopping cart

How to view your shopping cart

1. Click shopping cart in the upper right corner of any page in our store (it's above the Search box).

How to remove an item

1. View your shopping cart.
2. Find the checkbox to the left of the item you wish to remove and click that box. Repeat for any other items you want to remove.
3. Click the Delete button, found just beneath the column of checkboxes.

How to change the quantity

1. View your shopping cart.
2. Locate the box in the Qty column for the item you wish to change and type the new quantity.
3. Click the Update button found beneath the Qty column.

How to remove everything in your shopping cart

1. View your shopping cart.
2. Click the Erase Entire Cart link, found just beneath the items listed in your cart.
3. You'll see a new page asking you to confirm. Click Yes to erase your cart, or No to return to your shopping cart without erasing anything.

Calculating your order total

You can see what your order total will be before beginning the online checkout process.

1. View your shopping cart.
2. Locate the large Checkout button, but don't click it yet. You'll do this later.
3. Below the Checkout button is a section titled, Get Extra Savings. Here you can enter a coupon code (if you don't have one, click What's This? to the right of the coupon code box). You can also subscribe to our Email Alert Service by checking the box.
4. Next you'll see the Destination section. There will be a drop-down menu box for selecting to which country you want your order shipped. By default, it will show United States. If this is not correct, click the correct country, then click the Save Destination button. (if your country isn't listed, it means we don't currently ship orders there).
5. If shipping to the United States, select the state that we'll be shipping your order to. This will allow us to calculate any sales tax (currently, we only collect tax for orders shipped to California) and determine how long UPS Ground (if you choose that shipping method) will take. After selecting the correct state, click the Save Destination button.
6. Further down you'll see the shipping methods we offer to your country/state. The least expensive method will already be selected. If there is a different method shown that you'd prefer, just check the box next to that method. If everything in your shopping cart is in stock and we're shipping your order to the United States, you'll also see a calendar that illustrates when your order will leave our warehouse and arrive at the shipping address. Finally, you can choose a gift packaging option (only for orders shipped to the United States).
7. After making any changes to the shipping method or other options, be sure to click the Update Totals button at the bottom of the page. You'll now see your correct order total just below the items in your cart.

The Online Checkout Process

1. View your shopping cart.
2. Click the Checkout button found just below the items listed in your cart.
3. Depending on the circumstances, you may see a page asking you to confirm your understanding of certain aspects about your order. For example, that countries outside the United States may charge extra fees upon delivery. You'll need to check each box shown and click the Continue button.
4. Sign In: If you are not signed in to your Henry & June account, you'll be asked to do so now. If you have never created an account at Henry & June, just enter your email address in the box provided and click Continue. You'll have the option to create an account after placing your order.
5. Recipient: Enter the name and address of the person who will be receiving your order and click the Continue button.
6. Shipping: Select your desired shipping method and gift packaging option (for United States orders only). If there is a calendar shown, review it carefully to make sure you understand when to expect your order. Click the Continue button.
7. Payment: Select your desired payment method and enter your credit card information. Below that, enter the billing address to where your bank sends your statements (we use this for verification purposes only). You may see a button that you can click if the billing address is the same as the shipping address.
8. Review your order and if everything looks correct, click the Submit Order button. Only click it once! After a few seconds, you'll see a large Thank You! and a link for viewing your detailed receipt. Look for an email confirmation of your order in your inbox.